247Sue Privacy Policy

PRIVACY POLICY

247Sue is governed under the Rules and Regulations of General Data Protection Regulation, 2016 for Users located in the European Union and other relevant data protection acts in countries where the User’s are located. GDPR regulates how personal information is handled by 247Sue. We will review this policy regularly, and we may update it from time to time.

  1. DEFINITIONS

    1. 247Sue is hereby referred to as “Company”, “The Company”, “us” and “we”.

    2. 'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The Company’s Privacy Policy applies to personal information collected and/or held by the Company.

    3. This Privacy Policy also explains how we process 'personal data'.

  2. TYPES OF PERSONAL INFORMATION COLLECTED AND HELD

    1. In order to deliver our goods, services, and customer assistance, we collect personal data from our users. Websites, mobile applications, emails, and telephone calls are just a few of the platforms we use to deliver our goods, provide our services, and assist customers. The particular platform you use and the particular product, service, or support you use may have an impact on the personal data we gather.

    2. As it does not allow us to identify you as a specific natural person, not all of the information requested, gathered, and processed by us qualifies as "Personal Information." Most "User Created Material" that you send us with the aim of sharing with other users will go under this category. This privacy statement does not apply to any "Non-Personal Information." Non-personal information will be treated as personal information when combined with existing personal information or utilized in aggregate form. As a result, for the interest of transparency, both types of information will be provided in this privacy policy.

    3. Users may occasionally give us personal information without our asking for it or using methods that aren't designed for gathering a certain kind of data. The information given will not be subject to this privacy policy since the user will have circumvented our systems, procedures, and control, even though we may take reasonable precautions to secure this data.

    4. Users may occasionally give us personal information through channels that are not within our control, such social media or forums. While this Privacy Policy governs all information we gather, the platform via which it was shared will have its own Privacy Policy.

  3. METHODS OF COLLECTION OF PERSONAL DATA

    1. Information that you specifically give us

      1. You might be prompted to provide specific categories of personal information when using our products and services. Our website, applications, chat platforms, telephone, paper forms, and in-person encounters are all possible ways for this to happen. When we ask for your personal information, we will offer you a Collection Notice outlining how we plan to use it. The notice could be spoken or written.

      2. We may request, collect, or process the following information:

        • Account Details - username, password, profile picture.
        • Contact Details - email address, phone number.
        • Location Details - physical address, billing address, timezone.
        • Identity Details - full name, proof of identity (e.g. drivers license, passport), proof of address (e.g. utility bill), photograph of the user.
        • Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
        • User Generated Content - project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

    2. Information that we collect from others

      1. Users can authorize us to link to their accounts on other platforms in order to gather personal data. This applies to all relevant social media networks, including but not limited to Facebook, LinkedIn, Google, and others. This Privacy Statement will apply to all information that is collected. By disabling our access on the other platform or contacting our support staff, users can prevent us from obtaining data from other platforms.

      2. By entering contact information like an email address, users have the option of inviting people who are not users to our site. In these circumstances, we shall gather and keep the data in order to get in touch with the non-user and stop misuse of the invite systems.

      3. Information about the payment that we might obtain or process from your payment provider may be transmitted.

      4. In some situations, personal information of users may be collected from public sources.

      5. We may collect or process the following information:

        • Basic Details - username, profile picture.
        • Contact Details - email address, phone number.
        • Location Details - Physical Address, billing address, timezone.
        • Financial Information - payment account details (e.g. paypal email address and physical address), and wire transfer details.
        • List of contacts - email provider address book.
        • User Generated Content - user profile.

    3. Information we collect as you use our service

      1. We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

      2. We may passively gather your GPS coordinates from your device in order to deliver specific goods or services. When our platform seeks this data, the majority of contemporary devices, such as smartphones, will display a permission request.

      3. We may gather personal data that is necessary for the communication when we are contacted. For instance, if we receive an email, we will record the email address.

      4. We may collect or process the following information:

        • Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
        • Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
        • Location - GPS position.
        • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

    4. Links to other sites

      1. You will find links to other websites on our website. These links might come from us or they might appear to be user-generated material. Since we have no control over these connected sites, we are not liable for what they do. We suggest you to review the terms and conditions of using that website as well as its privacy policy before sharing your personal information via any other website.

  4. HOW PERSONAL INFORMATION IS USED

    1. The primary purpose of the information we solicit, gather, and handle is to deliver users with the good or service they've requested. The following are some particular uses of your personal data that we may make:

      • to provide the service or product you have requested;
      • to facilitate the creation of a User Contract (see Terms & Conditions for more information);
      • to provide technical or other support to you;
      • to answer enquiries about our services, or to respond to a complaint;
      • to promote our other programs, products or services which may be of interest to you, unless you have opted out from such communications;
      • to allow for debugging, testing and otherwise operate our platforms;
      • to conduct data analysis, research and otherwise build and improve our platforms;
      • to comply with legal and regulatory obligations;
      • if otherwise permitted or required by law; or
      • for other purposes with your consent, unless you withdraw your consent for these purposes.

    2. The 'lawful processing' grounds on which we will use personal information about our users are, but are not limited to:

      • when a user has given consent;
      • when necessary for the performance of a contract to which the user is party;
      • processing is necessary for compliance with our legal obligations;
      • processing is necessary in order to protect the vital interests of our users or of another natural person.
      • processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

    3. While assisting in matching users to employment, we make use of automated decisions. We rank users as the main factor in how this happens. User generated material in this context includes reviews that users receive after completing work. These rankings are created by assessing user generated content, user activity, and job outcomes. Our community pages include further details on these ranking guides. Additionally, we use automated decision-making as part of our marketplace security measures and to suggest suitable tasks to our users.

  5. WHEN IS PERSONAL INFORMATION DISCLOSED

    1. Our third party service providers

      1. The personal information of users may be held, transmitted to or processed on our behalf outside Germany, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

      2. Our third party service providers include:

        • Cloud hosting, storage, networking and related providers
        • SMS providers
        • Payment and banking providers
        • Marketing and analytics providers
        • Security providers
        • Third party applications

    2. Users can give access to their accounts to outside applications through the company's API. These programmes may have access to some personal data or be able to act on behalf of the users depending on the rights that are granted. We have no control over these third-party programmes, and they will be subject to their respective privacy policies. With their settings, users can prevent third party programmes from accessing their data.

    3. Other disclosures and transfers

      1. We may also disclose your personal information to third parties for the following purposes:

        • if necessary to provide the service or product you have requested;
        • we receive court orders, subpoenas or other requests for information by law enforcement;
        • if otherwise permitted or required by law; or
        • for other purposes with your consent.

    4. Your personal information may be processed by staff members in any of our offices because we are a multinational corporation with locations all over the world.

  6. ACCESSING, CORRECTING OR DOWNLOADING PERSONAL INFORMATION

    1. You have the right to ask to see any personal data the Company may have on you. Unless an exception occurs, we must give you access to the personal data we have on you within a reasonable amount of time, without undue expense, and without charging you anything. By logging into your account, you can access the majority of your personal information. Please get in touch with our privacy officer if you want to access data that isn't available through the platform or if you want to obtain all the personal data we have on you in a portable data format.

    2. Also, you have the right to request that any incorrect personal data that we may have about you be updated. Using the user settings pages, you can update all of your personal data. Please contact our customer service if you need help.

  7. EXERCISING OTHER RIGHTS BY USERS

    1. In relation to the personal information the Company holds on you, you also have a number of other rights, however there might be limitations on how you can use them. This is largely because of the characteristics of the goods and services we offer. A large portion of the information we gather is used to support user contracts, process payments, and safeguard the genuine users of our marketplace; these data uses are shielded from the rights listed below.

    2. You have the right to:

      • seek human review of automated decision-making or profiling
      • opt-out of direct marketing, and profiling for marketing
      • erasure
      • temporary restriction of processing.

    3. Human review of automated decision making and/or profiling - In the case of our ranking algorithms, it is not possible to exercise this right as this ranking is a fundamental part of the marketplace that users participate in, opting out would mean not being able to participate in the marketplace. Decisions affecting marketplace security are already reviewed by humans.

    4. Direct marketing and profiling - users can control what emails they receive through their settings page.

    5. Erasure - Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in protecting other legitimate users of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.

    6. Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.

    7. Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.

  8. Accessing, Updating, and Deleting Your Personal Data

    1. You can access and update your personal data that 247Sue collects and maintains as follows:

      To update data you provide directly, log into your account and update your account at any time.

      To terminate your account:

      • If you are a Client, visit your profile settings page and follow the steps detailed here.
      • If you are a Marketer, follow the steps detailed here.
      • If you are a Lawyer, follow the steps detailed here.
      • If you have any issues terminating your account, please contact our Support Team.

    2. Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been.

      • Assigned to a case.
      • Shared with other.
      • Posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

    3. To request to access, correct, or delete your personal data, please use our online form here. You can also submit these requests by emailing info@247sue.com or writing to us at 247Tech, Attn: Privacy/Legal Team, Alphornstrasse 45, 68169 Mannheim, Germany. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

  9. CONTACT OF PRIVACY OFFICER

    1. If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:

      • By Email: [email address]
      • By Mail: [address]

    2. For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

    3. While we work to quickly and amicably handle issues, if you desire to pursue a formal privacy complaint, we ask that you send your letter of complaint to our privacy officer via mail or email as described above. Within 10 working days after receiving your official complaint, we will recognise it.

    4. You may file a complaint with your local Data Protection Authority (DPA) if we are unable to satisfy your privacy complaint. http://ec.europa.eu/justice/article29/structure/data-protection-authorities/index 29/structure/data-protection-authorities/index contains a list of DPAs.